Customer Service

Customer service is a fundamental part of businesses. Our Biztants interact with customers via telephone, email, fax, postal mail. Biztants handle customer inquiries, record keeping, product/service promotion, written communications and conflict managment. This customer interaction helps define some of the core duties for virtual customer service.

Our Biztants specializes in the following services;

  • Appointment scheduling
  • Billing
  • Compile FAQ documents to assist with operating procedures
  • Correspondence
  • Data Entry
  • Database Management
  • Develop training materials
  • Follow-up with clients ( phone calls, thank you letters, cards)
  • Gifts
  • Invitations
  • Mail Merges and Direct Mail Assistance
  • Newsletter Design and Distribution
  • Reminders